Reference Data Management for Customizing Synchronization Ensuring Reliable Data for Purchasers

13.08.2024

In this blog post series we will have a look into the challenges of various roles within a company and their respective challenges when it comes to (reference) data handling and the negative impacts insufficient measures have on their daily work.

The Challenges of a Purchaser: Navigating Supplier Master Data in a Multi-System Environment

In today’s complex business landscape, effective procurement is a cornerstone of success. For purchasers, the task involves not just negotiating prices and securing supplies but also managing a wealth of data to ensure smooth transactions. One of the most critical and often challenging aspects of this role is handling supplier master data, especially when this data needs to be synchronized across multiple systems.

Centralized vs. Decentralized Systems

In many organizations, supplier master data is maintained in a central system to ensure consistency and accuracy. This central system acts as the single source of truth for all supplier-related information. However, the actual purchasing transactions often occur in a separate system tailored for operational efficiency. For instance, while the supplier data might be managed in SAP MDG, the procurement activities might take place in a specialized S/4HANA procurement system.

The Challenge of Data Synchronization

A significant challenge arises when attempting to synchronize supplier master data between the central system and the transactional system. Any discrepancies or unsynchronized customizing can lead to replication failures. One particularly problematic issue is the introduction of new payment terms in the central system that are not recognized in the purchasing system.

Case Study: Introduction of a New Payment Term

Consider a scenario where the procurement department negotiates a new payment term with several key suppliers. This new payment term, designed to improve cash flow and offer more flexibility, is meticulously recorded in the central master data system. However, due to various reasons this new payment term does not exist in the purchasing system yet.RDM - challenges o IT guy 2

When the updated supplier master data, including the new payment term, is replicated from the central system to the purchasing system, the replication process encounters an error. The purchasing system cannot recognize the new payment term, leading to a failure in the data replication process. As a result, the purchasing system cannot access the updated supplier information, causing several downstream issues:

  1. Delayed Transactions: Purchase orders and invoices cannot be processed accurately without the correct payment terms. This leads to delays in procurement and disrupts the supply chain.
  2. Compliance Risks: The new payment term is part of contractual agreements with suppliers. The failure to replicate this term correctly means the company risks non-compliance, which can lead to legal disputes and penalties.
  3. Financial Discrepancies: Without the correct payment terms, financial transactions may be processed incorrectly, affecting cash flow management and financial planning. Discrepancies between expected and actual payment schedules can strain relationships with suppliers.

Mitigating the Challenges of unsynchronized reference data

To overcome these challenges, purchasers and their organizations can adopt several strategies. They range from organization and procedural adjustments to the maintenance and governance process of customizing to continuous monitoring of data availability throughout the whole landscape.

All these adjustments can be supported with solutions like Camelot Reference Data Management, which ensures end-to-end data governance, supports hybrid system landscape, synchronizes customizing on the spot and improves overall data quality as well as the integrity of downstream business processes. Watch the short demo.

Conclusion

For purchasers, the challenges of managing supplier master data in a multi-system environment are significant but not insurmountable. The introduction of new payment terms and the subsequent failure in data replication highlight the critical need for synchronized and accurate data. By understanding these complexities and implementing effective reference data management strategies, organizations can ensure that their procurement processes run smoothly, even in the face of reference data synchronization challenges. The key lies in recognizing the importance of accurate and synchronized data, fostering collaboration across teams, and investing in robust data governance solutions.

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