Amidst the pandemic, customers took the DIY retail company HORNBACH Baumarkt AG at its word, embodying its slogan: “There is always something to do.” The surge in demand for DIY products led to a substantial increase in goods being delivered directly to customers’ homes. To meet this demand, HORNBACH sought a stable and scalable transport management solution that was user-friendly, automated, and required minimal training.
To ensure timely responses, HORNBACH also pursued quick wins within the first few weeks. In a mere 6 weeks, they successfully implemented SAP TM as their new transport management system. The result was impressive: HORNBACH achieved long-term customer satisfaction by ensuring that ordered goods arrived punctually at customers’ homes.
Explore this client success story to learn more about our project with HORNBACH Baumarkt AG and their successful implementation of SAP TM as a transport management system.
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